iStory:Friend or Foe/Operation Bad Blood

Friend or Foe/Operation Bad Blood
Operation Bad Blood is the first volume of the Pinehearst iStory.
First mentioned:	November 8, 2008
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Operation Bad Blood is the first iStory (or "Interactive Story") in the "Friend or Foe" volume for users that choose to complete a mission contract with Pinehearst Research Group.

Heroes Evolutions

The following summaries are for each chapter as to what must happen to complete the mission successfully.

Chapter 201

Chapter 201: Operation Bad Blood (released 11/8/2008)

Pinehearst was attempting to recruit former Primatech agent Elle Bishop when a mysterious group tried to assassinate her. And Elle is not their last target. Pinehearst hires contractors for a daring mission...

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The player heads into the University of England's crowded main campus and meets with Professor Priscilla Van Cleef at her office. As chairwoman of Pinehearst's Strategic Human Initiatives Committee, Priscilla informs you that Pinehearst recently made contact with Elle Bishop. A small group of heavily armed individuals was planning to murder her, and one of their RARU tactical teams was able to divert her mysterious attackers before she was even aware of them. Priscilla's orders are not to just track down the attackers; but to infiltrate them, find out who they work for, and what their long-range intentions are. She directs the player to join one of the injured attackers whom they have followed to an underground medical facility inside town. The front of the facility is disguised as a liquor store. To make contact with the target, the player must decide whether to use the front or back entrance. If the player uses the back entrance, the player makes it in to a hallway where the player overhears a conversation. A man says he wants to get on a flight, and a woman discourages him from doing so currently as he's bleeding from a half-dozen holes. Following the voices, the player makes it to a recovery room and finds the man alone. If the player uses the front entrance, the player encounters a big guy named Mick, who tries to deny that the attacker is inside. However, a skinny lady with big, bleached hair comes out and asks Mick to take in a bag of medications to Robert Greene. Having been caught lying, Mick tells the player to go downstairs and give the bag to the guy with the baseball bat, and to tell him to take the player to the recovery room. The player does so and finds the attacker alone there. The player claims to have been following Elle Bishop, saw him when another group killed his friend, and wants to join him. After threatening to shoot the player, the man says to wait in the hallway while he makes a call to Sean. A little while later, the man beckons the player back inside, and says his name is Lloyd. He says that they are going to run a background check on the player, and in the mean time they are sending the player on a solo mission. Lloyd continues that the player needs to go to a warehouse that belongs to some friends of theirs and bring back a file. He gives the player the file number and sets the player off. Arriving at the warehouse, the player notices a guard at the front entrance, and decides to head in through a broken window. Unfortunately, there's another guard inside that spots the player entering, and that the player is forced to bribe him with some cash to get the file. The guard mentions it being dangerous working for Primatech, and tells the player to make it quick. The player then finds a USB flash drive and heads out to the player's car. Using a laptop in the car, the player discovers the drive contains a video file of a man with red glowing eyes locked in a cement cell. The words "Primatech Level 5" appear on the file properties. After copying the file to the laptop for Pinehearst to look at, the player returns to Lloyd Collins in the clinic. Lloyd asks if the player saw what was on the USB file, and the player admits to doing so. Lloyd isn't surprised, but says not to do so again. He then instructs the player on another solo mission. The new mission is to go clean up a building they don't need anymore by blowing it up. Lloyd says that they used the building as a base while they were pursuing Elle, and that there's a van outside full of explosives that should do the job. After helping him out to a taxi, the player heads to the hideout and finds it is a rundown apartment tower. The player sets the timer in the van and with it reading twenty minutes, heads through the front door to see what can be found. If the player knows that Robert Greene was Lloyd's alias, the player notices a mailbox with his name and heads up to his apartment on the fourth floor. In one of the bedrooms of the Greene apartment, the player finds a marked street map of New York City and a photo, and rolls them up. The player heads back downstairs with the items and hears footsteps near the base room. Sneaking a peek inside, the player sees loads of ammunition and weapons in boxes labeled as being from the Primatech Paper Company. If the player does not know Lloyd's alias, the player heads inside and overhears someone on the phone inside the base apartment. The person says that only rifles and remote detonators are missing, and that they think the Kill Squad is planning a long-range assassination. The person adds that this looks like they are going after Maya, but stops talking when a loose floorboard under the player's foot creaks. The player then dives out of the way just in time as the person in the base apartment shoots at them. Doors slam and the player learns that other people still live there. The player tries to negotiate for them both to flee before the bomb goes off, but learns the other person already took care of it. While the other person goes on about the player surrendering, the player jumps out a window at the end of the hallway and escapes. Later, if the player had gone into the base apartment first and overheard a woman's name, the player talks to Lloyd on the phone, informs him that someone else defused the bomb, and that they know Maya is the next target. Otherwise, the player talks to Lloyd on the phone and informs him that someone else defused the bomb, but that the player searched his apartment and took everything they could use against him. In both cases, Lloyd says that the next mission will be coming up within two weeks, to hang tight for now, and that he will call the player back with details.

[edit] Character Appearances

Priscilla Van Cleef

Lloyd Collins

Chapter 202

Chapter 202: Operation Bad Blood (released 11/19/2008)

Pinehearst has been attacked, and a teenager with a horrific ability is missing. With the building full of very special guests, Pinehearst's Risk Analysis & Response Unit quietly reaches out to a contractor for assistance in investigating the mysterious assault.

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The player travels to New York City and receives Lloyd Collins's instructions to meet him in a diner. Twenty minutes later, the player arrives, makes way through a crowd, and finds Lloyd sitting alone in a booth at the far end of the dining area. Despite the player not being hungry, Lloyd insists the player check out the menu, and the player finds a photo of a Latino girl inside. Lloyd says her name is Maya Herrera and warns the player about her poisonous ability, and says that we have got to stop her. At that point, the player's phone rings--it's Priscilla Van Cleef, the woman who hired the player to meet Lloyd and infiltrate the Kill Squad. The player acts as though he's talking to a girlfriend so as not to raise Lloyd's suspicions, meanwhile listening as Priscilla orders him to return to Pinehearst as there has been a "robbery". After the player hangs up the phone, Lloyd says that he will make contact later by phone, and that they've someone to kill. The player then heads to Pinehearst Headquarters in Fort Lee, NJ. Reaching Pinehearst, the player heads inside to the laboratory after recognizing Senator Petrelli leaving with an attractive blond. Reaching the Pinehearst lab, the player finds the room in a shambles, with equipment overturned and medical personnel attending to several injured Pinehearst employees. Priscilla Van Cleef is there, along with Carla Klaus, the commander of Pinehearst's Risk Analysis & Response Unit. Priscilla spots and briefs the player. She notes that the damage was caused by two Pinehearst employees who turned on each other after being affected by the abilities of the man with the red eyes, referencing the video that the player found earlier. She also informs the player that a teenager named Anna, who has a horrific ability, has gone missing. Priscilla tells the player they are hoping the player can establish whether they are working together by examining the scene. She notes two witnesses in the corner, and some damaged machinery, and adds that after the player is finished investigating the lab, the player should talk to Dr. Suresh. Priscilla says that Mohinder is one of her special projects researchers, and studied Anna. She also notes that Dr. Suresh usually keeps to himself, but the player, as an "outsider", may convince him to talk. Of the two witnesses, one is much more injured than the other. The badly injured scientist notes that the scientists in the lab were working on a new strand, and then one of them, Baxter, suddenly went off about being overlooked as project leader. The badly injured scientist continues that Baxter then hit him with his fist, and smashed another scientist, Adam, over the head with his own keyboard. The next thing this badly injured scientist recalls is waking up when it was all over. The lightly injured scientist sneezes before giving his account to the player, and his raw nose and raspy voice make it clear he's fighting a bad cold. According to him, everyone else went nuts around him and he was unaffected until it was nearly over. He calls the intruder Red Eye, and supposes if the intruder's powers work in a biochemical manner, through pheromones, that might explain cold helped to block the effects. Examining the scene, the entire laboratory looks like it has been overturned, but it isn't clear what is from the mishap and what is from the mishap's investigation. Checking the desk, the player finds that several syringes containing powerful intravenous tranquilizers have been taken. The player also needs to examine the drug cabinet in the back of the room, and find that the cabinet door was broken and three boxes of a drug are missing from a lower shelf. Asking a passing scientist about the drug, the player learns that it's an antidote for benzodiazepine overdose, and Pinehearst uses it to counter sedatives to wake people up. The player then leaves and heads to Dr. Suresh's Pinehearst laboratory, finding it gloomy, lit only by the glow of computer screens. Dr. Suresh is monitoring a patient under the sheet, who at first appears to be a corpse but later moves and moans, showing that the subject is alive, but in pain. The player gets the attention of Dr. Suresh, who covers the patient quickly, but the player notices some strange discolored abrasions on the back of Mohinder's neck. Dr. Suresh adjusts his lab coat, covering his neckline before turning around and addressing the player. Mohinder asks what the player wants, and states that if it is about the attack, he didn't see it so the player should look elsewhere. To get information from Mohinder, the player can first ask Mohinder if Anna's condition was related to the patient under the sheet. Mohinder denies that, and says Anna has her own story. He explains that Anna was taken away from a Siberian orphanage for abusive and violent children, where she suffered after having destroyed her family with her ability. Mohinder laments the horror she has experienced, and that she has now been taken from yet another home, before returning to his work. Additional friendly persuasion does not work, so to learn more the player must threaten to delay Mohinder's work, telling him that this is Pinehearst's number one priority right now and it will probably delay his work at least a couple days to turn this place upside down to get information if he does not cooperate. He then allows another question about why Anna is dangerous, and explains that Anna's ability is to shut down the upper brain functions of those around her. According to Dr. Suresh, her ability has been known to affect and disorient sensory perception, motor commands, language skills, and even conscious thought. The player asks if she is essentially a zombie maker, and he replies that it's something like that. Mohinder also notes that he got the sense Anna was glad to be at Pinehearst, and thought it was a haven for her, a home. As the player turns to go, Dr. Suresh asks if the player thinks Anna was trying to escape and the intruder, whom he also calls Red Eye, assisted her; or if it was a kidnapping? The player should note that the tranquilizers and anti-sedatives taken from the lab suggest a kidnapping. Mohinder then explains his theory as to why she was kidnapped. He notes that Anna's ability to remove higher brain functions would make many individuals more susceptible to Red Eye's power to make them turn on each other, and that by removing inhibitions, judgment, and control, Anna could expand Red Eye's power to such a level that he could turn a whole crowd into a raging mob. Perhaps even whole city blocks or small towns, Mohinder suggests, and he asks the player for thoughts on why Red Eye would want to do that. The player claims to not know, and then Dr. Suresh's patient moans even louder, causing Mohinder concern and providing the opportunity for the player to leave. The player waits for an elevator to go to Priscilla Van Cleef's office to report what has been found. While waiting, the player admits silently that what the player said to Dr. Suresh was a lie, and that Red Eye likely wants to turn entire city blocks of people against the Kill Squad during their next operation. When the doors of the elevator open, the player is surprised to find the same blonde woman he saw earlier leaving with Senator Petrelli inside it. The two ride up in the elevator together, and the woman is unphased by a momentary power outage. Then, the player's cell phone rings and the player takes the call. It's Lloyd, instructing the player to get to Hyperion Industrial Park. Lloyd hangs up and sends a text message a moment later with an address. Upon arriving at the specified location, the player finds a side steel door suspiciously unlocked, and uses it to enter the building. Inside, low bulbs sparsely light a hallway to yet another door that the player passes through. Then, multiple hands check out the player and a sharp metallic object pushes into the player's lower spine. The lights then turn on brightly, and the faces of a half-dozen guys in body armor appear around the player. The object in the player's side turns out to be a Beretta, and the room the player is in is a large warehouse room with office furniture. In the distance, the player hears someone say "That's him", and then spots a grim-looking man with light brown hair and a goatee standing with Lloyd. The player calls out to Lloyd, asking what's going on, but Lloyd doesn't respond. Instead, the stranger standing next to him walks up to the player and introduces himself as Sean Fallon. He hands the player an assault rifle, and welcomes him to the Kill Squad.

[edit] Character Appearances

Lloyd Nathan Petrelli Tracy Strauss Priscilla

Carla Klaus Mohinder Suresh Sean Fallon

Chapter 203

Chapter 203: Operation Bad Blood (released 11/26/2008)

Pinehearst's contractor, working undercover in the Kill Squad, finds himself at the heart of the Kill Squad's latest scheme. But during the operation, he makes a stunning discovery that changes everything. Now the contractor is all that stands between hundreds of innocents and a fate worse than death...

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In the warehouse in Hyperion Industrial Park, Sean Fallon is distributing more weaponry and explosives to some of his men. The player approaches Lloyd Collins, and asks what is going on. Lloyd informs the player that the squad has located Maya Herrera, and notes she has an apartment in the city. Sean then announces their preparations are finished and it's time to go. Outside Maya's apartment, it is the middle of the day and the player has been waiting with five other squad members in the back of a white van for a couple of hours. Sean then gets out of the passenger seat and joins the rest in the back of the van. He notes that first they need to set up the explosives in the apartment. Thomas Drake gets prepared to do so, but Sean stops him and asks the player to do it instead. The player accepts Sean's request, but notes reluctance to take out the entire building. Sean keeps the remote detonator, but notes notes there are just enough explosives to take out the room and that Maya's unit is number 410. The player heads inside and heads up the stairs to the fourth floor. Passing six school-age kids, the player makes way to apartment 410 and knocks. No one answers, so the player picks the lock and heads inside. After placing a couple bunches of explosives, the player hears a loud commotion out the window and takes a look outside. Due to what appears to be Red Eye's ability, everyone in the streets appears to be brawling with one another, and the rest of the squad have joined in and are quickly gaining the other hand. Suddenly, the apartment knob turns slowly. The player should hide in a closet to learn that it is Red Eye and Anna who are entering. Red Eye searches the apartment, but doesn't check the closet. When he next rolls up Anna's sleeve and prepares to inject her, the player should continue hiding to get confirmation of Red Eye's plan. He injects Anna with something he claims will wake her up, and tells her he plans to make her angry and leave, causing her to user her ability on the surrounding city. He will then be able to enrage enough of a crowd to destroy the Kill Squad. Anna tries to fight him, but to no avail. The player then exits the closet as Anna's ability begins to take effect, but then the eclipse begins and Anna loses her fear and anxiety. Red Eye re-enters the room, wondering why their abilities are gone, and the player takes him down. Then, Sean Fallon enters the room, sees and grabs Red Eye. Lloyd and Thomas then help Red Eye to his feet and Sean notes the player did good work. He then asks the player if Anna was with Red Eye. To save Anna's life and the player's own life, the player should deny it and claim she was just a kid that got caught in the frenzy. Sean then notes that the Maya op is still on, so the player should take her outside and meet them at the van. Sean and the Kill Squad carry Red Eye down the hallway towards the front stairs, and the player decides to take Anna down the back stairwell. Once in the stairwell, the player tells Anna that the player works for Pinehearst and they still want to help her. However, Anna just wants to move on since her ability appears to be gone. As they reach the exit, the player tells Anna that once in a cab, she can decide where she wants to go. Anna and the player arrive outside to the roar of gunfire, just as the Kill Squad enters a storefront. Men in SWAT gear are firing at them, but Red Eye is nowhere to be seen. Someone behind Anna and the player tells them to freeze. The player realizes from the lack of insignia that the person must be from Primatech, and is forced to surrender. Anna and the player are then nudged to where more Primatech agents are waiting. When asked, the player informs one of the agents that Red Eye got away during the firefight. Another agent then orders Anna and the player to be taken back to a facility to see what they know.

[edit] Character Appearances

Sean Lloyd Tom Drake

Red Eye Anna

Chapter 204

Chapter 204: Operation Bad Blood (released 12/3/2008)

Meanwhile, the Pinehearst infiltration of the Kill Squad has come to a sudden halt after the contractor is captured by Primatech. Together with Anna -- Red Eye's former hostage -- the contractor must develop a plan to escape... or at least survive...

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In an Primatech detention facility, the player sits next to Anna on a fold-out cot in a bare cell. Anna, having been beaten repeatedly, is crying softly and bleeding from her nose and mouth. Two agents step in the cell and take Anna again, beating back the player with nightclubs. A woman then appears in the cell doorway and introduces herself as Angela Petrelli. She gives the player one and only one option, that if the player can find out what Anna knows, both Anna and the player will get set free. Angela then turns and leaves the cell. A few minutes later, Anna is returned to the cell and the player must ask Anna to talk about herself. Anna explains again about her ability, and continues on how Pinehearst rescued her from the orphanage in Siberia and told her they could help her learn more about her ability by learning to control it. Asking her to talk more about Siberia, Anna explains what happened there. She says that her home was in Siberia, deep in the woods. When Anna was about 13, she started to have headaches and enhanced senses. One night around that time, her mother and father were having a fight and she got scared. Anna heard a weird sound and lost consciousness. When she woke up, her brothers and sisters and parents had all become like animals and couldn't even talk. For a few months, she took care of her family until her babushka (grandmother) visited. Then, people came and took her to an orphanage where all the kids were defective and sick. To avoid conflict, the player should then ask what Anna thinks Red Eye is planning. Anna replies that she thought they would die in New York, but if they didn't Red Eye had another plan. Anna continues that there's a place where Red Eye's enemies are training to make an army. The enemies plan to smuggle weapons through Canada into Alaska, where there is a town on an Indian reservation. Just then, the cell door opens and Angela Petrelli arrives with an Asian man. The player explains the deal to get free to Anna, and she cries betrayal as the Asian man leads her away. The player then follows Angela to her limo, and rides with her back to the player's car. Along the way, Angela promises that Anna will be set free, but that Ricardo Silva, a.k.a. Red Eye, will find her once more. Angela adds that the player shouldn't think about that right now, and that the player will be faced soon with a decision for which thousands of lives will rest on the player's answer. She adds that the lives will include people they both know as well as strangers. Angela then forces the player to leave the limo and the car leaves so she can go meet someone she needs to see soon.

[edit] Character Appearances

Anna

Angela

Chapter 205

Chapter 205: Operation Bad Blood (released 12/10/2008)

Meanwhile, Pinehearst's Operation Bad Blood is about to be canceled. The contractor's contacts in the Kill Squad have dropped out of sight, along with Red Eye and Anna. But then the contractor receives an urgent phone call, launching him into a desperate new mission...

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The Pinehearst contracted player paces around Priscilla Van Cleef's office at Pinehearst Headquarters trying to convince Priscilla to authorize a mission to seek out the Kill Squad in Alaska. However, Priscilla just instructs the player to sit down and states that the searches for the Kill Squad and Anna have been suspended until further notice. Priscilla then has the player follow her to show why this is being done. She leads the player down a long corridor that connects the main Pinehearst building to a new warehouse annexed along the the northern end. Once inside, Priscilla walks away leaving the player facing a platoon of military soldiers dressed in fatigues, standing at attention. Carla Klaus then arrives and says she sees the player has been introduced to their replacements. The player asks what she means, but Carla simply shakes her head and walks over to Priscilla, who is in the corner talking with Senator Petrelli. Petrelli's blonde aide is nearby and stares at the player until the player looks away. Nearby, the player spots a technician sitting at a computer terminal monitoring various video feeds. The player asks about them, but the technician only explains that he is working through some outgoing mail from their recruits that the technician is screening for security breaches. Just then, the player's cell phone rings and it's Lloyd Collins, who says he needs the player in Alaska. The player asks where Lloyd has been, and he explains that they have been lying low after the screw-up in New York. He continues that they are regrouping at their training facility in Alaska and Sean wants the player to join them. Lloyd claims they have a couple dozen more recruits almost ready to join the fight and they bring weapons and gear in though an Indian reservation on the border with Canada, train and brief people at the base, and then send them on missions. The player claims to plan to leave today and asks Lloyd to send directions. Afterward, the player explains the situation to Priscilla and Carla, and Carla convinces Priscilla to authorize the mission. The player arrives to a dirt street in Rowland, Alaska. A van of Carla's RARU agents idles behind the player and the other vans and buses of Pinehearst agents are waiting outside town, searching for hiding spots. Then, a tall black man, whom the player recognizes as Aaron Taylor, joins the player on the street. Aaron says this is a great chance to test Pinehearst's new combat and surveillance drone, which he claims is more advanced than the military's Predator aircraft. Carla then hops out of the van and adds that Aaron is also there cause she called in a favor and Aaron owes her. Carla says Aaron can wait in the van and that Carla and the player will scout the approach on foot, then call Aaron when they have a good spot for the command post. Surveying the town, Carla and the player find it is mostly a single block of shops and a bar. From the abundance of Native Americans and the short supply of signs, the player can tell they are either on a reservation or one is close by. Carla notes that there is a little warehouse district to the east, that a lot of the oil companies store supplies here, and a train line stops just outside town. She continues that they should rap up their walk up now and then suit up and hit them right before dark. From Aaron's drone, Carla sees that there must be hundreds of agents around the Kill Squad's warehouse and the player surmises that Lloyd lied about there being only a couple dozen. The player also notices they are filling up boxes and says that it looks like they are leaving. Carla states that they still have the element of surprise and suggests an all-out attack to trap them and take out the structure with them inside. The player next asks Aaron if there is any sign of Red Eye or Anna, and he says that there isn't unless they are already inside. The player responds that they are not sure if his cover is even blown, and Carla asks what the player thinks they should do. Conflict is unavoidable in this situation, but the player needs to tell Carla that the player is going to sneak in for a closer look. The player uses a row of dumpsters parked in front of a partially demolished building to get within a few yards of the warehouse when Aaron tells the player, via an earpiece, to hold position and that a big group is moving to the front door. Peeking around the edge of the dumpster, the player spots three men and a woman in combat armor headed toward the front door and recognizes one of them. Being too close to use the radio, the player turns and scrambles back along the dumpsters. The player has almost reached Carla's hiding spot when a voice shouts behind the player shouts that "there's one". A car then blows up nearby, and gunfire then slams into the dumpsters as RARU machine guns pour cover fire over the player's head. The player shouts "no, no, no!" into the radio and, upon reaching Carla, informs her that it's Primatech, not the Kill Squad, that is currently in the warehouse. A few minutes later, Carla radios the player that it looks like they are good, that Primatech isn't happy but they are standing down. Aaron hands the player a new picture and the player tells Carla she needs to see it right away. However, Carla replies that the Primatech commander wants to see some identification. The player then runs out of the command post and then down the street to the Kill Squad's warehouse, not paying any attention as Primatech and RARU agents alike jump nervously and level their guns at the player. Upon getting inside, the player tells Carla that they need to move out. But before the player can show Carla the photo, one of the Primatech agents recognizes the player--the agent that captured the player and Anna in New York City. The player starts to explain, but it is too late. That Primatech agent points at the player, shouts "He's Kill Squad!", and word spreads immediately starting a gunfight. The player then takes off out the door and keeps running into the forest. About a hundred yards in, a shout behind the player brings the player to a stop. A man instructs the player to drop the player's gun and kneel down. As the player does so, a SWAT-style kneepad comes off. Distant gunfire continues along with the flat bangs of grenades. The man then orders the player to lay on the player's stomach, but the player ignores him and instead asks for the man to look at the picture so that they don't all die. The man begins to repeat himself again to get down, but stops and allows the player to turn around. The player finds it is the Primatech agent who captured the player and Anna in New York City that stands there. The player explains that the player is a contractor working for Pinehearst Research and was assigned to go undercover and infiltrate the Kill Squad. The agent then asks what the player is doing out here, and the player explains that the player is searching for Anna. The player holds out the photograph so the agent can tell it's a photo of Anna and Red Eye from above. They are running through a clearing near a river and ahead of them is a dam. The Primatech agent asks why would Red Eye care about a dam, then realizes and says that the Kill Squad is in the dam. The player then notes that the Kill Squad lured the Primatech here and used me to lure Pinehearst here, and now they are going to blow the dam to wipe out the warehouse and cripple their pursuers. As the agent continues to stare at the photo, the player adds that the player couldn't care less, any more, and is just here for Anna--that she needs the player. The Primatech agent then disagrees, saying that Anna needs them both and lowering his gun.

[edit] Character Appearances

Priscilla Carla Nathan

Tracy Lloyd Aaron Taylor

Chapter 206

See the final Operation Splinter chapter. Operation Bad Blood shares the same final sixth chapter as Operation Splinter since the Pinehearst and Primatech contractors are working together.

Notes

• The first iStory chapter for Operation Bad Blood, Chapter 201, was released on Saturday, November 8, 2008.
• Operation Bad Blood shares the same final sixth chapter as Operation Splinter since the Pinehearst and Primatech contractors are working together. The last chapter is numbered as 106, but the player plays only as the Pinehearst contracted player.

See Also

• For chapter summaries of the first Primatech iStory in the "Friend or Foe" volume, see Operation Splinter.
• For the transcript from Operation Bad Blood, Chapter 1, see the Operation Bad Blood, Chapter 1 transcript.

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